Return Policy – Dr.ellyan

1. Eligibility

Returns are accepted within 30 days from the date of purchase.

Items must be in their original, unopened condition.

Proof of purchase (receipt or order confirmation) is required.

2. Return Process

Reach out to our customer support team at
support@drellyan.com or
(818) 252-9557 to initiate a return.

Authorization

You will receive a return authorization number (RA#) along with detailed instructions for returning the item(s).

Packaging

Repackage the item(s) securely in their original packaging to ensure protection during shipping.

Shipping

Send the item(s) to the return address provided with your RA#. Customers are responsible for the cost of return shipping, except in cases where the return is due to our error.

3. Refunds

Refunds will be processed to the original method of payment.

Processing times for refunds may vary depending on your payment provider.

Shipping costs are non-refundable, unless the return is due to an error on our part.

4. Exchanges

Exchanges are subject to product availability.

Contact our customer support team to initiate an exchange.

You may be responsible for the cost of both return shipping and shipping for the new item.

5. Damaged or Defective Items

If your item arrives damaged or defective, contact us within 7 days of receipt.

We will provide instructions for returning the item and will offer either a replacement or a refund.

6. Exceptions

Returns are not accepted for:

Opened or used products.

Custom or personalized items.

7. Questions and Contact

For questions or concerns about our return policy, please contact us
Email: support@drellyan.com
Phone: (818) 252-9557